? Frequently Asked Questions ?

Telemedicince Questions

 What is  Urgent Care MD/NP   

With Urgent Care Mobile MD/NP, you can access a doctor from your home, office, or on the go- 24/7/365. Our Board Certified doctors and NP's can visit with you in various ways.; Telemediccine visits use secure video to help treat any emergency medical conditions. Our doctors can diagnose your symptoms, prescribe medication, and send prescriptions to your pharmacy of choice.

Is Urgent Care Mobile MD/NP appropriate for every medical condition?   

 No. Urgent Care Mobile MD/NP is designed to handle non-emergency medical issues. You should not use Urgent Care Mobile MD/NP if you are experiencing a medical emergency such as chest pain, shortness of breath or if a person is unresponsive. In case of a medical life-threatening emergency, you should dial 911 immediately. Urgent care Mobile MD/NP can also replace your primary care doctor for common or chronic conditions just by visiting our office, a virtual doctor's appointment can  substitute a doctor's office, urgent care, or an emergency room visit. Although you can become our patients and we can be your primary doctors/NP's

 What are the most common conditions you treat?   

Please refer to the telemedicine and home care visits page to find out all the emergencies and situations   

Can Urgent Care Mobile MD/NP be accessed on mobile devices?    

Any mobile devices can be used phones, tablets, computers ect.. 

Who are the Urgent Care Mobile MD/NP doctors and NP's?

All Urgent Care Mobile MD/NP doctors and NPs are U.S. Board Certified and able to treat a wide range of patients and conditions. Following each consultation, our members are given a survey to evaluate their doctor and appointment. The results are analyzed and reviewed for quality assurance and used as part of our continuous improvement process. Our internal medical board also reviews selected doctor consultations.      

Urgent Care Home Visit Questions

  How do I activate my account?   You can easily sign up or activate your account by using one of the following methods   


2. Call our toll free number: 


3. Download our mobile App, available on itunes and Google Play     

When can I start using my account?   Click on the start visit button on our home page     

When is Urgent Care Mobile MD/NP available?   

Urgent Care Mobile MD/NP is available 24 hours a day, 7days a week, and 365 days a year even on holidays. Use us anytime you have an emergency medical condition instead of the ER or your private doctor or when you simply prefer a convenient cost effective way of treating your symptoms without visiting any clinics or urgent cares.     

Where is Urgent Care Mobile MD/NP available?   

Any where in NJ     

How much does it cost to use Urgent care Mobile MD/NP   

Getting started is totally free. If you’re receiving Urgent Care Mobile MD/NP as a part of your group benefit, you may not be required to pay at all. If you are required to pay, you will on be charged after you choose to consult with a MD/NP and your appointment information is confirmed. You can cancel your appointment and receive a full refund with no cancellation fees. Urgent Care Mobile MD/NP accepts most major credit cards and debit cards. The self-pay no insurance telemedicine visit is $49.00, which includes writing out prescriptions to the pharmacy of your choice. Self pay no insurance Home Urgent Care Visits are $150.00 per visit plus any other tests or procedures that need to be done. If you have insurance it is billed as per your plan  and whatever co-pay you have.

Miscellaneous Questions

Can a provider prescribe medication as a part of an Urgent Care Mobile MD/NP visit?   

Yes, if the Urgent Care Mobile MD/NP believes medication is warranted, he or she can write a prescription for any medications, which can be sent directly to the pharmacy of your choice. As soon as your consultation is over, your prescription will be sent electronically to one of over 65,000 pharmacies to choose from. If for any reason your pharmacy is unable to receive e-prescriptions, a traditional prescription is generated for our MD/NP to sign and fax. All prescriptions are fully compliant and include all required information.   

Is Urgent Care Mobile MD/NP safe and private?   

Confidentiality is a respected part of Urgent Care Mobile MD/NP code of ethics. We take your privacy seriously. Laws are also in place to protect your privacy. The HIPPA privacy rule is designed to be a minimum level of protection. Some states have even stricter laws in place to protect your personal health information with your PCP in accordance with state and federal laws.   

What system requirements do I need for Urgent Care Mobile MD/NP video conferencing?   

Any systems   

I have a question that is not listed. Can you help?   

Yes, please contact Urgent Care Mobile MD/NP by email, text, call, or just click on start visit on the home page.      Disclaimers

* Please note: Some state laws require that a doctor can only prescribe medication in certain situations and subject to certain limitations.

Urgent Care Mobile MD/NP Prescription Policy

Doctors providing consultations for Urgent Care Mobile MD/NP members offer prescriptions for a wide range of products that deliver direct medicinal value. These include, but are not limited to, drug classes such as antibiotics and antihistamines. Convenience prescriptions for maintenance medicines may also be obtained in cases where a member is in transition to a new insurance plan or doctor.   It is important to note that Urgent Care Mobile MD/NP is not a drug fulfillment warehouse. In the event a doctor does prescribe medication, he/she will usually limit the supply to no more than thirty days. Patients with chronic illnesses should visit their primary care doctors or other specialists for extended care unless you are one of our patients. Urgent Care Mobile MD/NP  doctors do not issue prescriptions for substances controlled by the DEA, for non-therapeutic use, and/or those which may be harmful (potential for abuse or addiction). For a current list of DEA controlled substances, visit http://www.deadiversion.usdoj.gov/schedules/   ** Urgent Care Mobile MD/NP services are limited to only consultations with the ability to prescribe in NJ.